Front of House Concierge
When running a hotel, the front of house staff are the first ones to interact with guests. It could be argued that this makes front of house staff the most important in the entire hotel. People make their first impression of a place, person or environment within just a few seconds.
For a hotel, these first few seconds are vital in ensuring an excellent first impression is made. There are various ways to improve front of house presentation in hotels, including staff training, workshops and courses. Here are our suggestions on how to improve your front of house presentation.
One of the easiest ways you can improve front of house presentation is to train your staff. This can include the etiquette of cultural interactions and awareness. In a busy hotel, restaurant, private members club, or any other setting where front of house staff are required. It is likely that the staff will regularly interact with a wide range of clients and guests and will need these skills.
It’s important to establish a correct protocol for your front of house staff’s appearance. This can be challenging if you have a long-standing colleague who doesn’t want to change with the times. It may be a hard conversation, but it’s important to discuss appearance discretely and professionally with all staff.
Your front of house staff’s appearance is very important for a good first impression, and it may be best to offer training on this. By bringing in an external trainer, you can allow for staff to be kept informed, wihtout the need for difficult conversations.
For some members of staff, the concept of time keeping comes naturally. For others it is less natural, and this is where training can be the key to improve front of house presentation.
Front of house presentation and staff play an integral role in the success or failure of any brand.